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Stockholm

Customer Success Manager

We need someone who loves talking to customers, solving their problems and being on the road to help us grow. This is a full-time, on-site role based in Stockholm with regular travel to customer locations.

Responsibilities

  • Be the main point of contact for our customers across hotels, property companies and pest control partners

  • Visit customers regularly to ensure their systems are working well and they're getting value from our solution

  • Onboard new customers, train their teams, and set them up for success

  • Coordinate with our engineering team when customers have technical questions or issues

  • Gather customer insights and feedback to help us continuously improve our product

  • Coordinate deliveries, installations and operational logistics together with internal teams

  • Establish and optimize customer processes, routines and logistics to ensure smooth installations, follow-ups and ongoing support

  • Build strong long-term relationships that drive retention and expansion within accounts

Qualifications

  • Experience in customer success, account management or customer-facing roles

  • Background in hospitality, hotels, property management or similar industries is a strong plus

  • Comfortable with technology and able to explain technical concepts to non-technical people

  • You genuinely enjoy meeting people and building relationships

  • Organized and structured

  • Valid Swedish driver's license

  • Fluent in Swedish and English, other languages is a strong plus

  • Based in Stockholm or willing to relocate

  • Prior startup or scale-up experience is a plus

Locations
Stockholm

About Simulair

Bed bugs are a fast-growing global problem across hotels and real estate - yet the industry is stuck with outdated, chemical-heavy methods. We’re changing that.

We’ve built patented technology that detects and treats bed bugs without chemicals or “human bait”. Demand is strong and we’re now scaling from early production into full-scale manufacturing.

Stockholm

Customer Success Manager

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